A Crytical Review and our Response 16.06 #14

Room Satisfaction. Was your room clean and tidy? ‘Yes’ Are there any areas that need improvement? Comments; ‘ We thought that the provision of atoaster without cutlery was a bit Queer. It did not matter to us we had our own knives and and lovely posh bread from Bakers delight but the provision of a knife and some butters would make sense with a toaster[ also a tea towel].

Did you enjoy your stay? ‘Yes’. Are there any areas that need improvement? ‘No’

Terrific Rooms-Very Comfortable

Management Response; This is a very valid point. At  Check in our Reception should have asked the client if they would require cutlery or ‘Is there anything else that we can get for you’. The reason that we do not leave Tea Towels and cutlery in the rooms on an ongoing basis is that all of our cutlery needs to go through our sterilizer with each use. It is better for us to provide on an individual daily basis.

Our self contained rooms have a minimum of cutlery in ‘Stock’ again to ensure that all utensils are sterilized with each use.

I hope that makes sense and thank you for the opportunity to explain.

Cheers,

Kim and Debbie Sarah and Mitch Dale.

Very warm and welcoming.Room Satisfaction;’ Its very Beeatiful and Clean’ Did you enjoy your stay; ‘Tes! Most defininetly will tell anyone this is the best Motel in Bowen. Kim & his family are fantastic. We always enjoy comming here.

Thanks always,

Di and Trev.

Our Response; Diane you are so kind to us we always enjoy your company when you are down from Townsville.

20.06.10 Returning Family Guests.

Thank You for being wonderful ‘Hosts’

Rod and Wendy 20.06.10

Sporting Groups

> 61.69.242.239
>
> Bluewater Harbour Motel in Bowen is our favourite & the only place we stay
> whilst in Bowen, Kim & Debbie are wonderful friendly hosts and really know
> how to provide wonderful customer service.  The rooms are spacious, very
> clean and well mantained.  I will continue to highly recommend this motel
> to all my friends and to our local sporting clubs as the best place to
> stay in Bowen.  Thank you so much and we are looking forward to our next
> visit.  Regards Helen & Family ( Mackay)

Long Stay Corporate Client

 203.214.41.126
>
> From the moment I arrived I was treated like family. The owner and staff
> are the friendliest and most helpful people I have come across. They went
> out of their way to make my stay seem like I was home.
> The meals and lunches were fantastic, and we always had a cold drink at
> the end of the day.
> Thanks Kim an Deb.

Ship Loader Project 02.2010.

203.214.41.126
>
> From the moment I arrived I was treated like family. The owner and staff
> are the friendliest and most helpful people I have come across. They went
> out of their way to make my stay seem like I was home.
> The meals and lunches were fantastic, and we always had a cold drink at
> the end of the day.
> Thanks Kim an Deb.

Governmet Traveller 10.02.10

203.9.185.137
>
> A work colleague and I stayed at Bluewater initially fro 1 night and ended
> up staying for 2 at fairly short notice in February 2010.
> I must say that Kim and the staff made us feel very welcome; the
> hospitality these guys deliver is exceptional and the rooms and grounds
> are excellent.
> I have stay in some very nice hotels/motels all over Australia and even
> quite a few in Europe and Asia but for feeling welcomed; Bluewater must be
> up there at the top.
> Job very well done guys, hoping to see you again soon.

Customer Comment 30.12.09 #17

Reception Service, Comments; Very friendly and knowledgeable of the surrounding area. Very pleased.

Room Satisfaction Comments; Room was very neat and tidy. Maybe some drinking coasters?

Comments; [We] Would be very happy to recommend to others and will definetly return here ourselves.

Thank You.

Management response. Thank you for the Coaster Idea. We will have them for your next visit. Kim Dale.

Customer comment posted 02.01.10

I was greeted in such a friendly manner it was asthough I had arrived to stay with old friends.

My room is very well appointed and lacks for nothing, clean and exellently presented!