A Crytical Review and our Response 16.06 #14

Room Satisfaction. Was your room clean and tidy? ‘Yes’ Are there any areas that need improvement? Comments; ‘ We thought that the provision of atoaster without cutlery was a bit Queer. It did not matter to us we had our own knives and and lovely posh bread from Bakers delight but the provision of a knife and some butters would make sense with a toaster[ also a tea towel].

Did you enjoy your stay? ‘Yes’. Are there any areas that need improvement? ‘No’

Terrific Rooms-Very Comfortable

Management Response; This is a very valid point. At  Check in our Reception should have asked the client if they would require cutlery or ‘Is there anything else that we can get for you’. The reason that we do not leave Tea Towels and cutlery in the rooms on an ongoing basis is that all of our cutlery needs to go through our sterilizer with each use. It is better for us to provide on an individual daily basis.

Our self contained rooms have a minimum of cutlery in ‘Stock’ again to ensure that all utensils are sterilized with each use.

I hope that makes sense and thank you for the opportunity to explain.

Cheers,

Kim and Debbie Sarah and Mitch Dale.

Very warm and welcoming.Room Satisfaction;’ Its very Beeatiful and Clean’ Did you enjoy your stay; ‘Tes! Most defininetly will tell anyone this is the best Motel in Bowen. Kim & his family are fantastic. We always enjoy comming here.

Thanks always,

Di and Trev.

Our Response; Diane you are so kind to us we always enjoy your company when you are down from Townsville.

20.06.10 Returning Family Guests.

Thank You for being wonderful ‘Hosts’

Rod and Wendy 20.06.10

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